My change didn't work, or changed the wrong thing. What now?

Step by step

1. Click Undo under the assistant's answer to put things back.
2. Pick the right page in the page picker, so you can see what you're changing.
3. Click Point at, click the exact part, and type the change again.
4. Quote the exact words you see, and say exactly what you want instead.
5. Still not right? Tell the assistant “that didn't work” and the change is given back to you.
6. Send it to us through Support with what you asked for and which page. A person will fix it.

Common causes

• You're looking at a different page. Use See it on … under the answer to jump to the page that changed.
• The change is still finishing. After you save fees, colours or other details, your home and About pages can take about a minute to catch up. A note at the top of your dashboard says when it's still working.
• Your browser is showing an older copy. Refresh the page.
• It belongs on another screen. Your web address and publishing have their own screens, and the assistant will tell you which. Everything else, including your logo, colour, booking link, contact form, phone, address, the states you see people in and your clinicians, it changes for you.
• Several changes in one message. Send them one at a time.

Something you fixed came back

That shouldn't happen. Tell us through Support what it was and where, and we'll fix the cause, not just the words.