My web address isn't working yet. What do I do?

Updated October 12, 2026

The short answer

Your setup screen checks your lines every few minutes and says exactly what's wrong with each one. Most problems are an old line left in place, a typo in a Value, or Cloudflare's orange cloud. Fix what it says, wait a little, and click Check now.

The four checks

Check	What it means
The domain is yours	We found your TXT line named _daylight.
Your address points here	Your A line for @ points to your new site, and only to it.
Phones and newer networks reach it too	Your AAAA line for @ is right, and no old one is left.
The www. version works	Your CNAME line for www points to your new site.

What the messages mean, and the fix

If the screen says	Do this
Add the TXT record named _daylight	Add it, with Type TXT, Name _daylight and the Value from your screen.
The verification record is there but its value is different	Copy the whole Value again. It's easy to miss the last few characters.
Delete the other A record for @	You have two A lines for @. Delete the one that isn't ours, or half your visitors still get the old site.
The A record for @ still points at your old site	Edit that line and paste our Value in place of the old one. No A line for @? Look for an ALIAS or ANAME line for @: delete it, then add our A record.
Your address still points at your old site through an ALIAS record for @	Delete the ALIAS line for @ (on Hostinger it points at connect.hostinger.com), then add our A record for @.
These come from the same ALIAS record for @	Nothing extra to do: deleting the ALIAS line removes them. Delete any AAAA lines for @ you do see.
Delete the AAAA record for @ pointing at …	An old AAAA line sends phone visitors to your old site. Delete it.
www has an A record pointing at …	Delete that A line for www, then add the CNAME for www.
The CNAME record for www points at …	Edit it and paste our Value.
Cloudflare is answering instead of us	In Cloudflare, click the orange cloud on that line so it turns grey (“DNS only”).

How long it takes

Update your settings: we're waiting to see your new lines. Usually minutes after you save, sometimes a few hours.
Making it secure: we set up the padlock (https). We finish this within a working day, usually much sooner.
Live: you're done. We email you, and you can close the page at any point before that.

Other things to check

You clicked Save at your domain company. Some pages need saving line by line.
In the Name box you typed just www or _daylight, not the whole address.
There's no “URL redirect”, “forwarding” or “parked” setting still turned on for your domain.
You're changing DNS at the company that actually runs it. Your setup screen names it.

Still stuck after a day?

Use Support in your dashboard and tell us your web address, or choose Set it up with us on a call and we'll fix it together while you share your screen.

Still stuck? Ask a person.

Tell us what you're trying to do. A real person reads every message and replies within a few hours.