My report says something is missing, but I have it. Why?
Updated October 12, 2026
The short answer
We check what a new client can see from the outside. If your fee, a photo or a profile is somewhere we couldn't read, like inside an image, behind a login or on a page Google doesn't show, it counts as missing. Tell us and we'll look.
Why it happens
- It's inside a picture. Text in an image can't be read by Google or by us.
- It's hard to find. If a client would need several clicks, or it's on a page Google doesn't show, we may not see it.
- Your site blocked us. Some websites turn away automatic checks. When that happens we read your site in other ways, but we can miss things.
- It changed recently. We check again every month, and the next check picks it up.
- A profile is under a different name. Add it in Directories with Add a profile we missed.
What to do
Use Support (or reply to any email from us) and tell us what we missed and where it is. A person will check it and correct your report.
Related questions
Still stuck? Ask a person.
Tell us what you're trying to do. A real person reads every message and replies within a few hours.